Shipping Policy

Thank you for shopping with Sweetstoy. This policy explains where we ship, how orders are processed, expected delivery times, tracking, and what to do if a shipment has a problem.

Shipping destinations

Sweetstoy currently ships to the following 26 countries and regions:

• Australia
• Austria
• Belgium
• Canada
• Czechia
• Denmark
• Finland
• France
• Germany
• Hong Kong SAR
• Ireland
• Israel
• Italy
• Japan
• Malaysia
• Netherlands
• New Zealand
• Poland
• Portugal
• Singapore
• South Korea
• Spain
• Sweden
• Switzerland
• United Kingdom
• United States

Availability at checkout depends on the delivery address, product eligibility, and the shipping methods available for the order. We do not currently offer delivery to countries or regions outside this list.

Free shipping

Free shipping is available on orders over USD 59.99.

Order processing

In-stock orders placed on weekdays are normally processed within 24–48 hours. Orders placed on weekends are normally processed the following Monday.

Out-of-stock and pre-sale items require at least one additional week before dispatch.

Delivery time

Delivery normally takes 3–15 days after dispatch. Actual delivery time depends on the carrier and destination. Tracking information is sent by email after an order has shipped.

Tracking

When tracking is available, we will send the tracking number to the email address used at checkout. Tracking information may take some time to update after the carrier receives the parcel.

Address accuracy

Please check your delivery address before placing the order. If you notice an error, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the address or intercept the parcel.

Split shipments

Items in the same order may be shipped separately because of stock location, product availability, or carrier requirements. When this happens, available tracking information may be sent separately.

Carrier or customs delays

Delivery estimates are not guarantees. Delays may occur because of carrier operations, customs clearance, severe weather, public holidays, incorrect addresses, or other events outside our reasonable control. If we become aware of a material delay, we will contact you when practical.

Delivered but not received

If tracking shows that a parcel was delivered but you cannot find it, please check the delivery location, household members, neighbors, building management, and the carrier first. If the parcel remains missing, contact us so we can review the shipment and help with the available carrier process.

Damaged or incorrect shipment

If a parcel arrives damaged or you receive the wrong item, contact us promptly and include your order number, a description of the issue, and clear photos where applicable. We will review the information and provide the appropriate resolution under our Refund Policy and applicable law.

Questions about shipping

For shipping questions, contact info@sweetstoy.com.